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If you’ve been in a car accident, knowing what to expect when you call the insurance company can take some (or even a lot) of the edge off your foray into the insurance world. The first thing most people say to their adjuster is, “I don’t know what to do - I’ve never made a claim before.” Because they don’t know what to expect, they are nervous, scared, suspicious, or openly hostile. This doesn’t have to be your experience.

Your company may ask you to provide a recorded statement, either in person or over the phone. Very simply, they will ask you about the accident, you will answer and they will record the conversation on a tape recorder. This is fine, as long as they tell you when they are recording and when they are not.

You do have an obligation to cooperate with them in their investigation of the accident. They have to be reasonable in what they ask, but a recorded statement is perfectly normal. The more detailed the information you can provide to them, the better they will be able to handle your claim.

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